What problem does it solve?
When there is no procedure, incidents are detected late, reported to the wrong person or hidden out of fear. Every minute of confusion increases the impact.
Who is it for?
- IT and security management
- General management, legal and communications
- All staff, as first reporters
What risks does it address?
- Late detection
- Loss of evidence
- Inconsistent communication with customers and authorities
- The same incident happening again
What's included?
- A simple reporting procedure for all staff
- Incident classification and escalation
- Response playbooks for priority scenarios
- Crisis roles and communication plan
- Post-incident review and lessons learned
Business benefits
- Faster, more orderly response
- Lower operational and reputational impact
- Organizational learning
Methodology
Understand
Business context, critical processes and risk appetite, with leadership.
Assess
Review of physical and digital controls and behaviors, with evidence.
Prioritize
Findings ranked by impact and effort, with owners.
Implement
Support with actions, procedures and training.
Measure and improve
Executive indicators and periodic review.
Scope, duration and the financial proposal are defined after an initial conversation, according to the size and needs of the organization.
Frequently asked questions
What should an employee do if they suspect an incident?
Report it immediately through the defined channel, without trying to fix it on their own and without deleting evidence. Reporting in time is a behavior that is recognized, not punished.
Should we report an incident to the authorities?
It depends on the type of incident, the sector and the applicable regulations. We recommend defining this with legal counsel as part of the procedure.